CEDIA | Course View

Course Information
Project Manager: Customer Service Basics (ESCR101)

Want to keep clients happy and ensure they come return customers? Take this course, which will show the best practices for keeping them satisfied.

CEU Value: 1.5

The purpose of this course is to teach participants tips and tricks to keep customers coming back. Participants will discover how proactive customer service practices can help them stand out from the competition.

At the conclusion of this course, participants should be able to:

  • Identify best practice service standards before, during, and after a sale
  • Distinguish customer satisfaction, customer needs, and customer loyalty
  • Identify ways to differentiate their company from the competition through customer service
  • Recognize barriers to providing excellent customer service
  • Describe the consequences of poor customer service and how poor service affects their business
  • Identify what the customer values rather than waiting for customers to tell them what they want or need

Class Schedule Class Schedule
Prerequisites Prerequisites
Class Schedule for Customer Service Basics (ESCR101)
Date Type
Calendar Online
Online eCourse