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Supporting the service contracts you offer is an operational challenge. In this Business Toolkit Series archived webinar, explore the pros and cons to establishing a dedicated service department. If you decide not to have a dedicated department, then look at how to create a structure to handle service calls that does not disrupt your installation business.

Additional operational issues will also be discussed including how to set up on-call technicians and reward or incentivize them, handling necessary replacement parts and tools, setting guidelines for service calls and setting service hours, training, and more.

Several home technology professionals will contribute their experiences and participate in this idea sharing webinar facilitated by Leslie Shiner of The ShinerGroup.

Recorded on May 28, 2014.

This webinar is only available to CEDIA members.
CEU Value: 1.0





Description

Recurring Monthly Revenue (RMR) is a concept we are all familiar. The benefits are undeniable – establishes long-term relationships with your clients, boosts customer satisfaction, creates a steady cash flow, and increases the value of your business. But, it’s not that simple because there is not a one-size-fits-all business model to follow. Every company must find the mix that works best for them and their customers.

To position your business for success, you must add RMR to your business model. In this Business Toolkit Series of webinars, we will provide a forum for idea sharing and learning to guide you through the process of developing a RMR program. The information will be delivered straight from other home technology professionals through conversations facilitated by Leslie Shiner of The ShinerGroup.

There is no sure-thing, step-by-step guide to designing, implementing, and maintaining a RMR program. But you don’t have to go it alone. Whether you currently offer RMR or need to get started, attend this webinar series so you can make educated decisions by learning from others.

As part of our CEDIASTRONG initiative, current education is free to CEDIA members through May 31 so please complete all courses before then.

 To access, log in to cedia.net and selectMy CEDIA thenMy Training.


Meet the Instructor

Biography

Leslie Shiner

The ShinerGroup

The ShinerGroup provides top-level financial and management consulting for the integration industry, helping businesses maximize profits and gain financial control. Leslie Shiner is the author of numerous publications, including A Simple Guide to Turning a Profit as a Contractor. Ms. Shiner’s post-graduate education focused on Finance and Accounting, culminating in an MBA from UC Berkeley. She was inducted as a CEDIA Fellow in 2013 and has received the CEDIA Top 10 Instructor Award multiple years. She was honored as a 2014 CPA Practice Advisor Top 25 Thought Leader. She is an Advanced Certified QuickBooks ProAdvisor, Sage Certified Consultant, Xero Certified Partner and Certified CEDIA Instructor. She frequently speaks at industry conferences and continues to receive high praise for her ability to make financial management interesting, understandable, and even entertaining.

 

This resource is a CEDIA member benefit. If you are a member, log in above. Not a member? Contact join@cedia.org.

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