A dive into the thought process behind the development of the CIT and IST designations
As the new CEDIA website was being updated – including the new CEDIA Academy education platform – another project has been progressing: the revamping of CEDIA Certification. With the assistance of the CEDIA Certification Commission and the Technician Job Task Analysis (JTA) task force, David Whitney, the association’s director of certification, is seeing the results of a months-long process. “The first thing we did was ensure we had the right volunteers involved,” says Whitney.
Whitney and those volunteers then looked carefully at the actual work that was being performed in the field – and how technology had advanced since the last certification update. “Every few years, it’s critical that we go back and look at what jobs there are and how we define them,” says Whitney. The decision was made to start reverse-engineering those certification requirements at the entry level. “We wanted to first make certain that the best practices for those coming into the industry were very clear.” That work – including reviews of more than 1,000 job descriptions and a survey of those in the field – yielded the new CEDIA Certified Cabling and Infrastructure Technician (CIT) and CEDIA Certified Integrated System Technician (IST) Certifications. (You can find more of the “nuts-and-bolts” aspects of the designations in this CEDIA press release.)
Another critical goal of the new CEDIA certification development: ANAB
(ANSI National Accreditation Board) accreditation, specifically to the ISO/IEC 17204 standard
. As CEDIA Certification Commission Chairman Dennis Erskine notes, “We’ve heard a common thread for many years, namely, ‘What’s the true value of CEDIA Certification?’
“When somebody sits down with an architect, a home builder, an interior designer, or any allied trade and they tell that person, ‘I hold a CEDIA certification,’ what does that mean to them?” Erskine continues. “In many cases, those other tradespeople hadn't heard of CEDIA, much less CEDIA Certification – but now, if we can have the same body that recognizes their trade recognizing ours, that’s a new level of credibility.”
“We will be the leading standards organization within our industry.” -- Dennis Erskine
Achieving that accreditation – especially for a global workforce – is no small task. “I thought I was busy when I was Chairman of the CEDIA Board,” says Erskine. “This is a brand-new level. There's an incredible amount of work involved and time spent developing policies and procedures.” That work includes (and is certainly not limited to) creating policy manuals that will be audited again against ANSI requirements, the development of committees to review and update standards and ethics, and, of course, creating the certification exam. The accreditation application process will begin after CEDIA has published the CIT certification exam at the end of 2020.
Creating the exams for these certifications comes with their own set of challenges. First and foremost, there must be an absolute firewall between CEDIA’s Education and Certification departments – the association can’t have its instructors “teaching to the test.” The next step is building an exam that challenges technicians to show their competence, but is also reliable, fair and does not stray from the defined level in the blueprint. “We beta-test the exam with an army of volunteers and candidates who fit the profile,” says Whitney. The Certification team then uses the data and feedback from the beta test to establish a passing score and create multiple test forms that all hit a “sweet spot” of difficulty. “Obviously, if you’ve got a really high pass rate, you’ve made the exam entirely too easy,” Whitney explains.
This process, and the ultimate result, is a point of pride for all involved, and the realization of a key part of CEDIA’s strategic plan. “We will be the leading standards organization within our industry,” says Erskine. “We will be the leading education and certification body within our industry.”
“The organization is actually growing up and becoming a force to be reckoned with,” Erskine adds. “The other thing that is important to add is that this is the result of long two years of board discussions about setting these goals and objectives.” In order to do that, says Erskine, “We had to define ‘What is our industry?’ And it became very simple. Any place a family would spend a night is our turf. That could be a hotel room. It could be a yacht, it could be an airplane.
“But most importantly, it’s the family home.”